Sony replacement Xbr Lcd Television

A few years ago I purchased a new Sony Kds-50A200 Lcd television. At the time, I had done a ton of investigate on which Tv I wanted to get and landed on the Sony. Once I bought it, it turned out to be a phenomenal purchase and we have used it daily ever since. The only supplementary purchase I made is for a replacement bulb 6 months ago.

Sony Bravia

Fast send to a few weeks ago. I came home one day to find a strange green 'tint' to all things that displayed on the Tv. I had assumed that while I was out someone had inadvertently changed a color setting (or something) and started to "fiddle" with it. I moderately discovered that this wasn't the case. Not only had the photo come to be tinted, all the menus themselves had a light green hue to them. Any frustrating moments later, I went to the internet to hunt for a solution.

It turns out entering "Sony Sxrd green tint" in Google will return a bunch of hits about people that have the exact same problem as I do. The basal problem appears to be with the "optical block" and is a known issue with this type of Sony television (I also found out that there was a class operation lawsuit a while back about this problem as well). So, unfortunately, no quick fix or magic "reset" button. As the Tv was out of warranty, I view I was stuck with a green tinted television.

Yesterday, I made one last exertion to find a resolution. In my hunt I came across some data about how Sony was attempting to make things right with effected customers by gift discounted prices on replacement televisions. Since I had petite to lose, I palpate Sony via e-mail through their technical hold website. In just a concentrate of hours I heard back from them and provided them more details on the problem, and the serial number from my television. This morning I received another e-mail from them confirming that I have the visual block issue and gift me some low-priced replacement Tvs:

"Unfortunately, based on your responses it appears that your Tv has an visual block issue. Sony values you as our customer and as such, my next step is to get you in touch with our customer relations team. I have already assigned your file to them.

They will be sending you an email within 2 firm days (M-F) gift you an chance to replace your current Tv with one of our new Tv's at a discounted purchase price. These new Tv's are Lcd flat panel designs which do not use an visual block. They also do not want replacement lamps."

Then I received the following with the offer details:

Thank you for contacting the Sony replacement Dept.,

We will contribute you an offer to replace your television.

Kdl55Ex500 0.00 + local sales tax

Kdl46Ex500 .00 + local sales tax

I looked these up and they are both highly-rated Tvs worth well over the request price. In one day I went from the guy with the green-tinted Tv from hell, to getting a good replacement Tv for a huge discount! Way to go Sony!

I've contacted them and provided the primary data and paid for my replacement Tv (and am just waiting my new Tv to arrive). If you're in the same boat, go ahead and try contacting Sony. There response was incredibly quick and all things worked out well for me. What have you got to lose?

Sony replacement Xbr Lcd Television